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SIR20216 Certificate II in Retail Services

Assessments are made against units of competency from the Certificate II in Retail Services SIR20216.
  • Identify and respond to security risks (SIRXRSK001)
  • Contribute to workplace health and safety (SIRXWHS002)
  • Organise personal work requirements (SIRXIND003)
  • Advise on products and services (SIRXPDK001)
  • Follow point-of-sale procedures (SIRXSLS002)
  • Communicate in the workplace to support team and customer outcomes (SIRXCOM001)
  • Provide first aid (HLTAID003)
  • Engage the customer (SIRXCEG001)
  • Work effectively in a service environment (SIRXIND001)
  • Plan a career in the retail industry (SIRXIND004)
  • Use strategies to respond to routine workplace problems (FSKLRG09)
  • Participate in simple spoken interactions at work (FSKOCM03)

This course has no current classes. Please join the waiting list.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

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