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SIR20216 Certificate II in Retail Services

Assessments are made against units of competency from the Certificate II in Retail Services SIR20216.
  • Organise personal work requirements (SIRXIND003)
  • Work effectively in a service environment (SIRXIND001)
  • Identify and respond to security risks (SIRXRSK001)
  • Organise and maintain the store environment (SIRXIND002)
  • Plan a career in the retail industry (SIRXIND004)
  • Communicate in the workplace to support team and customer outcomes (SIRXCOM001)
  • Contribute to workplace health and safety (SIRXWHS002)
  • Use strategies to respond to routine workplace problems (FSKLRG09)
  • Engage the customer (SIRXCEG001)
  • Advise on products and services (SIRXPDK001)
  • Follow point-of-sale procedures (SIRXSLS002)
  • Process financial transactions (SITXFIN001)

This course has no current classes. Please join the waiting list.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. With this qualification you will be qualified to be a frontline retail team member such as a customer services assistant and point of sale operator.

Training subsidised by NSW Government. Eligibility criteria applies

Enquire now or call 02 4925 4200 to speak to someone who can guide you through the requirements of the course. Or Enrol Now if a class is listed below at one of our many locations.