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SIR20216 Certificate II in Retail Services

Assessments are made against units of competency from the Certificate II in Retail Services SIR20216.
  • Organise personal work requirements (SIRXIND003)
  • Work effectively in a service environment (SIRXIND001)
  • Identify and respond to security risks (SIRXRSK001)
  • Organise and maintain the store environment (SIRXIND002)
  • Plan a career in the retail industry (SIRXIND004)
  • Communicate in the workplace to support team and customer outcomes (SIRXCOM001)
  • Contribute to workplace health and safety (SIRXWHS002)
  • Use strategies to respond to routine workplace problems (FSKLRG09)
  • Engage the customer (SIRXCEG001)
  • Advise on products and services (SIRXPDK001)
  • Follow point-of-sale procedures (SIRXSLS002)
  • Process financial transactions (SITXFIN001)

This course has no current classes. Please join the waiting list.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. With this qualification you will be qualified to be a frontline retail team member such as a customer services assistant and point of sale operator.

Duration

2 days a week for 24 weeks 

Delivery

Face to face with online elements 

workplace assessment is required 

Learn

Study Skills 
Pathway Planning 1
Pathway Planning 2
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
FSKLRG09 Use strategies to respond to routine workplace problems
SIRXIND002 Organise and maintain the store environment
SIRXIND004 Plan a career in the retail industry
SIRXSLS002 Follow point-of-sale procedures
SITXFIN001 Process financial transactions  

Career Opportunities

Frontline retail team member such as a customer services assistant and point of sale operator

Qualification Achieved

SIR20216 Certificate II in Retail Services 

Fees

Training subsidised by NSW Government. Eligibility criteria applies

Prerequisites

There are no prerequisites to enrol in this qualification

Pathway

These units may be used as credit transfers on successful completion to complete other qualifications in the beauty training package

Enquire now or call 02 4925 4200 to speak to someone who can guide you through the requirements of the course. Or Enrol Now if a class is listed below at one of our many locations.

TRAINING LOCATIONS:

Atwea College - Cessnock Campus
9B Hall Street, Cessnock

There are currently no classes scheduled at this location. Please press the enquire now button or call 02 4925 4200 to enquire about future classes at this location.

Atwea College – Raymond Terrace Campus
15 William Street, Raymond Terrace

There are currently no classes scheduled at this location. Please press the enquire now button or call 02 4925 4200 to enquire about future classes at this location.

Atwea College – Cooks Hill Campus
100 Laman Street, Newcastle

There are currently no classes scheduled at this location. Please press the enquire now button or call 02 4925 4200 to enquire about future classes at this location.

Atwea College – Tuncurry Campus
Cnr Manning & Lake Sts, 31 Manning St, Tuncurry 

There are currently no classes scheduled at this location. Please press the enquire now button or call 02 4925 4200 to enquire about future classes at this location.