SIR20216 Certificate II in Retail Services
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. With this qualification you will be qualified to be a frontline retail team member such as a customer services assistant and point of sale operator. Duration 2 days a week for 24 weeks plus work experience for Point of Sale assessment Delivery Face to face with online elements workplace assessment is...
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Assessments are made against units of competency from the Certificate II in Retail Services SIR20216.
- Organise personal work requirements (SIRXIND003)
- Organise and maintain the store environment (SIRXIND002)
- Plan a career in the retail industry (SIRXIND004)
- Identify and respond to security risks (SIRXRSK001)
- Follow point-of-sale procedures (SIRXSLS002)
- Contribute to workplace health and safety (SIRXWHS002)
- Advise on products and services (SIRXPDK001)
- Process financial transactions (SITXFIN001)
- Communicate in the workplace to support team and customer outcomes (SIRXCOM001)
- Engage the customer (SIRXCEG001)
- Work effectively in a service environment (SIRXIND001)
- Use business technology (BSBWOR204)
This course has no current classes. Please
the waiting list.